When I type in the organization's name, employee's last name, and employee's birthdate, I get an error that says your system can't find the record. What am I doing wrong?

The employee's name must match the exact spelling we receive from the employer's records. In many cases, this is due to a name change associated with a life event such as marriage or divorce. Please search for the name of the employee at the time of their most recent employment.

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